Service Campaigns

      Post Date Campaign ID Name Affected Units
      8/14/2024 TEST Camp Test Campaign TEST
      11/28/2022 KSB-221025 KSB End of Line EOL Resistor The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      2021 - 2023 Alpine, All Models
      2021 - 2023 Cougar, All Models
      2020 - 2023 Raptor, All Models
      2020 - 2023 Montana, Legacy Models with iN∙Command®
      7/6/2022 KSB-220630 KSB Lippert In-Wall Slide System The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair, only units exhibiting one or both sides that are jammed up or inoperable require further action.
      2/24/2021 KSB-210218 KSB Inspection Process Sidewall Cracks The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Inspection information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this inspection is covered by warranty.
      Not every unit requires a repair.
      2/19/2021 KSB-210122 KSB Montana 3780/3781 Sidewall Crack Repair The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      Please read through the instructions start to finish before attempting the repair.

      2020-2022 Alpine, Avalanche Fifth Wheels
      2020-2023 Montana, HC Montana, Fuzion Fifth Wheels
      8/25/2020 KSB-200715 KSB Passport Solar Prep Wiring The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.

      2020 Passport: 199ML, 239ML, 240BH, 267BH, 3400QD
      Serial Number Range: MK410012 - MK410098
      5/12/2020 KSB-200305 KSB Furrion to Winegard Antenna The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      1/29/2020 KSB-200117 KSB Cougar West Coast Solar Prep The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      2020 Cougar
      Models Included: 22RBSWE, 29RLKWE, 31BHKWE
      Serial Number Range: LC503030 - LC504734
      11/18/2019 KSB-191007 KSB Norco Gearbox Drip Tray Installation The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.

      Keystone, Dutchmen, and CrossRoads units with Norco slides produced in 1/1/2017 through 3/31/2018 and 8/1/2018 through 9/30/2018.
      1/17/2019 KSB-190116 KSB Dometic Blizzard AC The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      1/8/2019 KSB-181206 KSB Dometic Gateway The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Alpine, Cougar, Fuzion, Raptor, Voltage units with IN-Command HVAC exhibiting inoperative heating and airconditioning below 40 degrees and above 100 degrees ambient temperature.
      6/3/2022 CSC-220420 22-425 Cougar EOL End of Line Resistor 2021 - 2022 Cougar Travel Trailers and Fifth Wheels
      9/3/2024 24-457 Inverter Battery Cable Campaign
      5/24/2024 24-455 Sunset A/C Cut Thermostat Probe Campaign 2024 Sunset
      Models: 242BH, 253RB, 269FK, 272BH, 285CK, 330SI, 331BH
      Serial Number Range: R6350454 - R6351060
      4/15/2024 24-454 Sunset Roller Shade Recall 2024 Sunset TT 20SS, 253RB, 258RD, 272BH, 330SI
      Serial Number Range:
      RS350744 - RS350821
      4/22/2024 24-453 Axle Clearance Recall 2024 Retreat 39CLDL, 391CLDL Serial Number Range: RW260157 - RW260220
      2024 Residence 40CLDL, 401CLDL Serial Number Range: RW160184 - RW160243
      2024 Aspen Trail 421LOFT
      Serial Number Range: R8921352 - R8922114
      2024 Hampton 390PVL
      Serial Number Range: R9330063 - R9330343
      4/24/2024 24-452 Suburban Stove Lights Recall 2021-2023 Montana
      2021-2022 Montana High Country
      2022-2024 Fuzion
      2021 Cruiser
      2024 Aspen Trail LOFT
      Serial Number Ranges:
      Montana M4703634 - P4700239
      Montana High Country MA743716 - NA742537
      Fuzion NF810000 - RF810067
      Cruiser M9321337 - M9321881
      Aspen Trail LOFT R8921150 - R8922348
      3/4/2024 24-451 Single Propane Cylinder Bracket Recall 2024 Hideout, Models 175BH, 177RD, 178RB, 179RB, 181BH
      2024 Springdale, Models 1700FQ, 1760FQ, 1800BH, 1810BH, 1860SS, 2010BH
      Serial Number Ranges:
      Hideout RW240750 - RW242401
      Springdale RW100517 - RW102315
      2/15/2024 24-450 Bullet Passport Skylight Campaign 2024 Bullet 211BHSWE, 243BHSWE, 250BHSWE, 253RDSWE, 260RBSWE, 273BHSWE, 287QBSWE, 290BHSWE, 291RLSWE
      Serial Number Ranges:
      RX430081 - RX430092
      RX430459 - RX430476
      RX430488 - RX430498
      RX430579 - RX430629
      RX430711 - RX430739
      2024 Passport 189RBWE, 219BHWE, 221BHWE, 229RKWE, 252RDWE, 268BHWE, 282QBWE, 2951BHWE
      Serial Number Ranges
      RX410172 - RX410227
      RX410740 - RX410752
      2/13/2024 24-449 Aspen Trail Colorado Fed Tag Campaign 2024 Aspen Trail, Model 1950BH
      2024 Colorado, Model 19BHC
      Serial Number Ranges:
      Aspen Trail, R8921820 - R8921840
      Colorado, R8950442 - R8950445