Service Campaigns

      Post Date Campaign ID Name Affected Units
      2/24/2021 KSB-210218 KSB Inspection Process Sidewall Cracks The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Inspection information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this inspection is covered by warranty.
      Not every unit requires a repair.
      11/28/2022 KSB-221025 KSB End of Line EOL Resistor The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      2021 - 2023 Alpine, All Models
      2021 - 2023 Cougar, All Models
      2020 - 2023 Raptor, All Models
      2020 - 2023 Montana, Legacy Models with iN∙Command®
      1/29/2020 KSB-200117 KSB Cougar West Coast Solar Prep The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      2020 Cougar
      Models Included: 22RBSWE, 29RLKWE, 31BHKWE
      Serial Number Range: LC503030 - LC504734
      11/18/2019 KSB-191007 KSB Norco Gearbox Drip Tray Installation The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.

      Keystone, Dutchmen, and CrossRoads units with Norco slides produced in 1/1/2017 through 3/31/2018 and 8/1/2018 through 9/30/2018.
      8/25/2020 KSB-200715 KSB Passport Solar Prep Wiring The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.

      2020 Passport: 199ML, 239ML, 240BH, 267BH, 3400QD
      Serial Number Range: MK410012 - MK410098
      5/12/2020 KSB-200305 KSB Furrion to Winegard Antenna The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      7/6/2022 KSB-220630 KSB Lippert In-Wall Slide System The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair, only units exhibiting one or both sides that are jammed up or inoperable require further action.
      2/19/2021 KSB-210122 KSB Montana 3780/3781 Sidewall Crack Repair The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Information is not presented as a repair guaranteed to be covered by warranty.
      Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
      Do not assume this repair is covered by warranty.
      Not every unit listed requires a repair.
      Please read through the instructions start to finish before attempting the repair.

      2020-2022 Alpine, Avalanche Fifth Wheels
      2020-2023 Montana, HC Montana, Fuzion Fifth Wheels
      1/17/2019 KSB-190116 KSB Dometic Blizzard AC The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      1/8/2019 KSB-181206 KSB Dometic Gateway The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”.
      Alpine, Cougar, Fuzion, Raptor, Voltage units with IN-Command HVAC exhibiting inoperative heating and airconditioning below 40 degrees and above 100 degrees ambient temperature.
      1/6/2012 11-170 Transfer Switch Replacement Recall The following vehicles with the Generator Ready Option
      2010 - 2011 Alpine Fifth Wheels
      Production Dates: 12/8/2009 – 9/29/2010
      2010 - 2011 Avalanche Fifth Wheels
      Production Dates: 2/10/2010 – 9/28/2010
      2009 - 2010 Challenger Fifth Wheels
      Production Dates: 8/6/2008 – 4/13/2009
      2009 - 2010 Everest Fifth Wheels
      Production Dates: 8/6/2008 – 9/8/2009
      2009 - 2011 Fuzion Fifth Wheels and Travel Trailers
      Production Dates: 8/18/2008 – 7/30/2010
      2009 - 2011 Montana Fifth Wheels
      Production Dates: 8/4/2008 – 6/30/2010
      2009 - 2011 Montana Big Sky Fifth Wheels
      Production Dates: 8/4/2008 – 6/16/2010
      2010 - 2011 Montana Mountaineer Fifth
      Production Dates: 3/4/2009 – 6/25/2010
      2010 - 2011 Montana High Country Fifth
      Production Dates: 3/29/2010 – 6/28/2010
      2009 - 2011 Raptor Fifth Wheels
      Production Dates: 8/11/2008 – 7/30/2010
      12/6/2010 10-153 Transfer Switch Inspection Recall - Superseded by 11-170 The following vehicles with the Generator Ready Option
      2010 - 2011 Alpine Fifth Wheels
      Production Dates: 12/8/2009 – 9/29/2010
      2010 - 2011 Avalanche Fifth Wheels
      Production Dates: 2/10/2010 – 9/28/2010
      2009 - 2010 Challenger Fifth Wheels
      Production Dates: 8/6/2008 – 4/13/2009
      2009 - 2010 Everest Fifth Wheels
      Production Dates: 8/6/2008 – 9/8/2009
      2009 - 2011 Fuzion Fifth Wheels and Travel Trailers
      Production Dates: 8/18/2008 – 7/30/2010
      2009 - 2011 Montana Fifth Wheels
      Production Dates: 8/4/2008 – 6/30/2010
      2009 - 2011 Montana Big Sky Fifth Wheels
      Production Dates: 8/4/2008 – 6/16/2010
      2010 - 2011 Montana Mountaineer Fifth
      Production Dates: 3/4/2009 – 6/25/2010
      2010 - 2011 Montana High Country Fifth
      Production Dates: 3/29/2010 – 6/28/2010
      2009 - 2011 Raptor Fifth Wheels and Travel Trailers
      Production Dates: 8/11/2008 – 7/30/2010
      8/14/2024 TEST Camp Test Campaign TEST
      6/1/2012 12-175 Vantage Skirt Metal Recall Serial Number Ranges: 2012 - CK300001 - CK300354 2013 - DK300000 - DK300085
      1/15/2019 19-340 Dexter Axle Insufficient Bearing Grease Recall See Safety Advisory.
      11/14/2018 18-334 Dexter Axle D44 Bearing Cup Recall See Safety Advisory
      9/16/2022 22-434 Lippert Awnings Recall See attached.
      4/18/2022 22-423 Solar Controller Wiring Recall See attached.
      11/8/2021 21-414 Winn-Tec 6020 Propane Regulator Recall See attached.
      7/28/2020 20-381 CN,CG,FZ,IP, and RP Antenna Recall See attached safety advisory.